Quality Assurance

It's part of Armstrong’s foundation to guarantee our customers can always expect above-average quality services.

At Armstrong Relocation – Akron we believe “Customers define; we deliver it.” That means we purposefully look at everything we do through the eyes of those we serve.

One of the foundational elements of our company DNA is value, correlating directly to the quality of services our customers’ experience. Guaranteeing quality begins at the very core of our company—our employees. Every team member at Armstrong has been fully vetted, background checked, and trained to adhere with our foundational principles and quality standards. We continue to implement these standards throughout our chain of service through the leadership of a Six Sigma Yellow Belt and in view of ISO 9001:2008 compliance with consideration for client-specific goals, training, and various measurement methods to facilitate consistent and positive service.

Once services have concluded, we collect customer feedback to continually measure and evaluate our performance. When performance falls short, we analyze causative factors and take corrective actions, fostering client retention, customer referrals and continuous improvement. We also believe that Armstrong team members who excel in providing quality service should be recognized and rewarded for representing the culture and values of Armstrong.

Our Customers' Experience

Was very impressed by the ease of the virtual quote. My move coordinator was also very responsive- responded to emails very quickly and always called to follow up. K.W.

Everyone that helped with the move was friendly and professional. They were quick and efficient, and communication was good. M.S.

Sam Shaheen documented items to be loaded out and the most economical pricing for shipping. Edie, our coordinator, kept me apprised of the move and delivery day. L.M.

James was awesome. I felt safe and sound knowing that my move would go smoothly and I was not disappointed at all. L.G.

Carl – I wanted to thank you again for helping to move our office. The team did a great job, and did it in record time! All of the guys were polite, professional, and did anything we asked of them. I will definitely recommend Armstrong to others for local office moves! J.W.

“I have never worked with a more professional, efficient, and courteous group of men in my career…They teamed up and got the job done! I did not need to manage them or watch them. They were amazing! C.B.

Great job by everyone on the Armstrong team not only with the move, but also with helping assemble furniture to get us on our feet quickly! S.B.

Punctual, knowledgeable, courteous and very capable. They did a very good job of responding to our needs and making the move as painless as a move could be. T.S.