Recognition
Recognition

Armstrong continues to earn our position as a recognized industry leader, thanks to the effectiveness of our team as evidenced by feedback from our customers.

UNITED VAN LINES RECOGNITION
As an agent for United Van Lines, in addition to thousands of local and international moves, Armstrong performs over 13,000 interstate moves annually. United recognizes agents for a variety of noteworthy reasons, largely driven by Customer Service Survey feedback Armstrong has recently earned recognition in a number of noteworthy ways.

Customer Feedback Performance

  • Customer Choice Award for overall quality performance in multiple size categories
  • Heart of Quality Award for Move Coordinator performance
  • Van Operator of the Year Award for Driver performance
  • Van Operator of the Month Award for Driver performance

Operations Performance

  • Performance Excellence Award for operational quality
  • IMPACT Award for claims minimization
  • Fleet Safety Award for overall risk management performance
  • Top Hauler Award for both Regional and Continental categories

Sales Performance

  • President’s Club Award for overall booking volume
  • Sales Achievement Award for overall booking for both National Account and Government categories
  • Inner Circle Award for booking volume in both Residential and Overall categories

Internal Recognition of our Team Members

  • In order to encourage customer-centric behavior, we recognize the following performances with a cash bonus, trips and featuring via internal communication platforms.
  • Servant Spirit Award monthly to any employee for extraordinary performance on behalf of a Customer
  • Driver of the Month Award for overall quality performance
  • Driver of the Year Award for overall quality performance
  • President’s Club Award for sales volume and growth performance

OTHER RECOGNITION
As leaders in our industry and active contributors in our communities, Armstrong team members are recognized frequently in a variety of ways. While customer-driven recognition is actively sought and encouraged, good stewardship in the community is its own reward and in keeping with our DNA, which says “Generosity: Succeed greatly so you can give generously.”

International Recognition from Partners

  • Packimpex of Switzerland: Global Partner Quality Award
  • Asian Tiger Outstanding Partner Award for volume and service quality
  • Santa Fe Global Quality Award for service quality
  • "Tom (driver) and his son, Matt, were very fast, efficient and took great care of my belongings as if they were moving their own personal belongings. They were really easy to get along with, had good people skills and connected with us on a personal level which made my move that much better. All around two very good employees! These two play a big part as to why I would promote using a moving service to people. They represented Armstrong very well. To sum it up, GREAT!!!!!!!"
    A.S., July
  • "Our Move Coordinator has been so helpful throughout the entire moving process. She responded to my questions so quickly and never ignored my emails or calls. She was warm-hearted and she understood how I was so stressed to move. Honestly, I couldn't have done it without her help."
    M.J., June
  • "Kevin Pool is very pleasant to deal with. He's readily available and returns calls/emails very promptly. He is courteous and does not rush the customer through any of the process. Overall I give Kevin high marks for his level of service. Thank you!!"
    I.M., June
  • "Very happy with the packing crew! They did an excellent job and took extra care with packing our home."
    R.O., June
  • "The packers on our move, Tim and Josh, were awesome!"
    J.M., June